Project Managers Raising the Bar on Stakeholder Management (C193-170930P-PDD)

September 30, 2017
8:30 AM EDT - 12:30 PM EDT
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Trinity Hall at The Canadian Coptic Centre
1245 Eglinton Avenue West
Mississauga, ON L5V 2M4
Venue website

Project Managers Raising the Bar on Stakeholder Management


Emotional intelligence (EQ) is the capacity to be aware of or ability to control and express one’s emotions and handle interpersonal relationships judiciously and empathetically (Dan Goleman, 1996), while the term cultural intelligence (CQ) is used across sectors as the capacity to relate and work effectively across cultures.

Effectively engaging and managing stakeholders is arguably one of the most essential factors for successful project delivery. Therefore, the capacity to be aware of or ability to control and express one’s emotions and in managing stakeholders effectively across cultures are important paradigms in managing projects.

Project managers may enable stakeholders to respond positively, but if truth is told, we must accept that stakeholders don’t always behave the same way, nor do they always behave in a consistent and predictable manner. Stakeholder behaviors are influenced by socio-cultural and linguistic factors. Since project managers rely heavily on stakeholders to make decisions and balance competing needs to achieve project objectives, it is important to develop an understanding of these factors of the people they are working with and relying upon throughout the project life cycle.

Without effective stakeholder engagement, projects will fail, resulting in tremendous loss of time, money and other resources. The Emotional and Cultural Intelligence (CQ) are key qualities for project managers to develop in engaging and managing stakeholders on any project. It is the ability to understand their own culture and continuously learn about the diverse cultures of stakeholders that will enable project managers to more effectively manage projects for greater successful outcomes. 

Members, you can’t afford to miss this interactive, video-based learning and workshop.


Project Management Professionals are expected to develop skills and build their capacity to be able to :

1. Understand emotional and cultural intelligence and recognize their importance to stakeholder engagement;

2. Understand key concepts and principles for developing your emotional and cultural intelligence;

3. Learn how to apply emotional and cultural intelligence strategies when assessing the needs of stakeholders on their projects;

4. Be able to assess the effectiveness of their emotional and cultural intelligence when managing projects with stakeholders of diverse background.


SPEAKER - simone Atungo

Simone Atungo is a collaborative, systems thinker and public heath champion, with a strong determination towards working with diverse communities and professional groups to address the social determinants of health that negatively impact vulnerable and marginalized groups and ultimately impact project outcomes. She is widely recognized for her numerous contributions towards reducing health inequities and improving access to healthcare services for marginalized communities. Simone is currently Chief Executive Officer at a local Community Health Centre in Toronto. Formerly, she was Vice President, Resident and Community Services at Toronto Community Housing and Director of Community Development and Integration at Mount Sinai Hospital for nearly five years.

Simone also worked at the Parkdale Community Health Centre as Executive Director for nine years. As an involved community leader Simone has more than 30 years’ experience leading community-based projects in not for profit organizations. Highlights of Simone’s career include extensive experience in facilitation and community-based research, policy and program development; strategic planning; advocacy and community relations. Simone’s experience in executive leadership, community development and integration is complemented by a Masters degree in Environmental Studies and a Non-profit Management Certificate, both from York University and an Executive Leadership Program Certificate from the Rotman School of Management at the University of Toronto.

Date Saturday, September 30, 2017

8:30 A.M. - 9:00 A.M.
9:00 A.M. - 12:30 P.M.

Registration & Breakfast

Location The Trinity Hall at Canadian Coptic Centre, 1245 Eglinton Avenue West, Mississauga. For a map to the location, click here.
Parking  Free
  PMI Lakeshore Member Non-Member/Others
(Pay online by Credit Card only)
$40.00 HST $60.00+HST
Payment by Credit Card On-line using your Visa, MasterCard or Diners Club card before the registration deadline only. No payment will be accepted at the door. Receipts are issued and e-mailed to you at thetime of payment.
Deadline & Cancellation/Refund Policy

Registration and cancellation deadlines are 11:30 P.M. on Wednesday, September 27, 2017.

Continuing the registration process constitutes acceptance of the PMI Lakeshore Ontraio Chapter's Cancellation/Refund Policy.

Event Photograph Policy

The C193 Chapter of the Project Management Institute (“PMIC193”) reserves the right to use any photograph/video taken at any event sponsored by PMIC193, without the expressed written permission of those included within the photograph/video. PMIC193 may use the photograph/video in publications or other media material produced, used or contracted by PMIC193 including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.

By participating in or attending a PMI event or by failing to notify PMI, by answering the registration questions, your desire to not have your photograph used by PMI, you are agreeing to release, defend, hold harmless and indemnify PMI from any and all claims involving the use of your picture or likeness. 

Program Number

C193-170930P-PDD (4 PDUs - Leadership, Activity Type: Course or Training for attending this workshop).



If you have questions or comments on the event please contact the Chapter, by email at


$40.00 PMI Lakeshore Ontario Chapter Member Registration

$60.00 Guest Ticket